Managed Service Agreement Provided By Axcient Form
Use a Sample Managed Service Agreement Provided By Axcient template to make your document workflow more streamlined.
What this managed service agreement covers
A Managed Service Agreement Provided By Axcient Form records the terms under which Axcient provides managed technology services to a customer. It identifies the parties, covered services, service responsibilities, fees, support expectations, data-handling duties, and termination conditions. The customer reviews the agreement, completes required business details, and signs; the provider then retains the executed record. With signNow, the agreement can be uploaded, its fillable fields prepared, routed to authorized signers, completed electronically, and stored with an audit trail. Contract-specific obligations remain controlled by the agreement and applicable U.S. law.
Who uses this service agreement
Service providers
IT consultants and managed service providers use the agreement to define monitoring, backup, maintenance, support, fees, exclusions, and customer access obligations before service begins.
Business customers
Small businesses, healthcare practices, professional firms, and other customers use it to confirm what Axcient services cover, who may authorize changes, and how data is handled.
Businesses that use this agreement
The agreement is useful wherever an outside provider manages technology services, customer systems, backups, or support obligations under defined contract terms.
A solo IT consultant can use the agreement to define recurring support, customer responsibilities, service exclusions, and payment terms before accepting a new client. A regional healthcare practice can route the agreement to an authorized administrator while documenting security duties and a business associate agreement when protected health information is involved. An enterprise technology team can use controlled templates, delegated sending, role-based approvals, and audit trails for agreements covering multiple business units or service environments.
These tasks are executed by both individual contributors and centralized administrators depending on organizational policy and required controls.
How signNow handles this agreement
signNow turns the prepared Axcient agreement into a routed electronic signing workflow with a preserved completion record.
Upload: Upload the Axcient agreement PDF. Detect: Auto-detect and verify fillable fields. Send: Send assigned fields to authorized signers. Store: Store the signed agreement with its audit trail.
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How to complete the agreement
Follow these steps to prepare, route, sign, and preserve the Managed Service Agreement Provided By Axcient Form.
Upload:
Upload the current agreement PDF. Prepare:
Review detected fields and add missing details. Assign:
Assign each field to an authorized signer. Route:
Send the agreement and monitor completion. Archive:
Download the signed record and audit trail.
Ways to send and sign the agreement
- Use the signNow web app to upload the Managed Service Agreement, place fields, assign authorized representatives, and review the service terms before sending.
- Use the signNow mobile app when a provider or customer must review and sign the agreement from a phone or tablet during field or office work.
- Use kiosk mode when representatives sign sequential agreements at a supervised location, ensuring each signer receives the correct role and document.
- Create a shareable signing link when the same approved agreement must be made available to identified customers without preparing a separate email invitation.
Recommended agreement workflow setup
Configure the agreement around signer identity, version control, audit evidence, security, and the retention rule applicable to the customer’s records.
| Setting | Recommendation |
|---|---|
| Authentication method | Email link with SMS OTP |
| Signature type | Typed or drawn electronic signature |
| Audit trail | Enabled for every completed agreement |
| Document retention | Six years for HIPAA records |
| Encryption | TLS 1.2 or 1.3 and AES-256 |
What the audit trail records
The audit trail connects each signer’s actions to the final managed service agreement and supports later review of completion evidence.
Authenticate:
Timestamp:
Document history:
Seal:
Track actions:
Export:
Security for agreement records
Transport encryption:
Stored data:
Service assurance:
Security management:
Electronic signatures:
Health information:
Best practices for agreement records
Accurate version control, signer evidence, access restrictions, and record retention help preserve the agreement’s business and evidentiary value.
Export the signed agreement and audit trail
Match retention to the record type
Restrict access to sensitive agreements
Control agreement versions securely
Legal standing of the agreement
A signed managed service agreement can be used as business evidence when the parties demonstrate intent, consent, signer attribution, and reliable record retention under the ESIGN Act, 15 U.S.C. chapter 96, and applicable state law, including UETA or New York ESRA. Those frameworks exclude wills, certain court orders, and specified family-law documents.
Troubleshooting agreement completion
Resolve signing problems by checking the agreement version, signer authority, routing order, plan limits, consent disclosures, and record-retention process.
Upload the current PDF and confirm every party’s legal name, service scope, fees, and effective date before placing fields. Business plans provide templates and audit trails; field placement cannot correct an incomplete contract.
Use signNow’s recipient routing and role assignments to send the Managed Service Agreement to authorized representatives. The Business plan includes templates and audit trails; Business Premium adds bulk send when multiple agreements use the same structure.
The Business plan is listed at $8 per user per month with annual billing and includes 100 signature invites per user per year. Additional invite charges may apply, so review plan usage before sending large agreement batches.
For consumer-facing electronic records, ESIGN requires disclosure of the right to paper records, electronic-access capability, and consent-withdrawal procedures under 15 U.S.C. §7001(c). Configure the disclosure process before requesting a customer signature.
signNow lists HIPAA compliance as requiring a business associate agreement. If the managed service relationship involves protected health information, confirm the BAA and define security and breach duties in the agreement.
Export the completed agreement and signNow audit trail after all parties sign. Preserve the final record in an access-controlled repository, and apply the retention period required for the customer’s industry and state law.
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