Forbearance Form

Use a Forbearance Form template to make your document workflow more streamlined.

What a Forbearance Form does

A Forbearance Form records an agreement to temporarily pause, reduce, or defer a payment or performance obligation without necessarily canceling the underlying debt or contract. The parties identify the account or agreement, approved relief period, revised payment terms, conditions, and signatures. In signNow, upload the agreement, let the platform detect fillable fields, review or place signature fields, and send it to the required parties. Each signer reviews the exact terms, signs electronically, and receives a completed record with an audit trail documenting the signing events.

Who benefits from this form

Forbearance Form is useful wherever parties need a documented, time-limited change to payment or performance obligations.

Mortgage servicing teams document borrower payment pauses, revised due dates, and conditions while preserving signer evidence for account servicing and later review.
Property management companies use the form for negotiated rent or commercial payment relief, routing terms to owners, tenants, guarantors, or authorized representatives.
Small businesses and legal departments record temporary creditor or vendor concessions with clear obligations, signature order, and a retrievable completion record.

Complete a Forbearance Form

Follow these steps to turn the agreed payment-relief terms into a signed, traceable electronic record.

Upload:
Upload the negotiated agreement.
Check fields:
Review detected fields and terms.
Add signers:
Assign each required signer.
Send:
Send the agreement for review.
Archive:
Download the completed record.

Authenticate signer:

Confirm the signer’s identity through the configured authentication event.

Capture timestamp:

Record the date, time, and action associated with each signing event.

Protect document:

Preserve the completed document and its integrity evidence after signing.

Seal record:

Maintain the tamper-evident completion record with the agreement.

Retrieve evidence:

Export the audit trail for account or contract files.

Reconcile record:

Match the export to the signed Forbearance Form.

Use the signNow web app to upload the Forbearance Form, review detected fields, assign signers, and send the agreement from a desktop browser when preparing a complete account record.
Use the signNow mobile app when a lender, property manager, or business representative must review and sign the payment-relief agreement from an iOS or Android device.
Use kiosk mode for supervised signing when parties are together at an office or service location and each signer must complete the agreement on the same managed device.
Generate a shareable signing link when the Forbearance Form must be distributed through an approved customer or vendor channel rather than a one-time email invitation.

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Prepare the agreement

Review the relief period, payment schedule, conditions, and signer details before routing the agreement.

Deliver to signers

Add each party’s email address and assign signature fields in the required signing order.

Collect signatures

Each signer reviews the agreement, confirms intent, and completes the assigned fields electronically.

Complete and archive

Download the signed PDF and audit trail, then store them with the related account record.

Retention periods depend on record type

A Forbearance Form has no single universal retention period; apply the rule governing the underlying account, industry, and record category.

Three or six years for tax records

Forbearance agreements involving tax records should follow the applicable IRS recordkeeping rule: IRC §6501(a) generally permits assessment for three years from filing, with six years for a 25% or greater understatement.

Six years for HIPAA records

If the agreement contains protected health information, HIPAA requires covered entities to retain required policies, procedures, and related documentation for six years under 45 CFR §164.530(j).

Six years for broker-dealer records

For broker-dealer records, retain covered books and records for six years under 17 CFR §240.17a-4, with the first two years readily accessible.

Three years for payroll records

Payroll-related forbearance documentation may fall under the Fair Labor Standards Act record rule requiring three years under 29 CFR §516.5.

Thirty years for exposure records

OSHA exposure records connected to the agreement may require retention for 30 years under 29 CFR §1910.1020.

Keep signed forbearance records defensibly

Retain the signed agreement and supporting evidence according to the transaction, industry, and applicable federal or state requirements.

Mortgage servicers

Mortgage servicers use Forbearance Form to document approved payment pauses, revised due dates, borrower acknowledgments, and communication records before sending the agreement for electronic signature.

Property managers

Property managers and commercial lenders use the form to record temporary payment relief, conditions, and follow-up obligations while maintaining a signed record for later account servicing.

Finance teams

Small-business finance teams use Forbearance Form when negotiating temporary payment relief with vendors or creditors, preserving the agreed terms, signer identity, and completion history in one controlled record.

Legal operations

Legal operations teams use the form as an execution workflow for negotiated forbearance agreements, routing the document to each signer and retaining the completed PDF and audit trail.

Setting	Recommendation
Authentication method	Email verification with SMS OTP
Signature type	Electronic signature with signing intent
Audit trail	Export with completed agreement
Document retention	Apply transaction-specific retention policy
Encryption	TLS 1.2 and AES-256

Security controls for signed agreements

Data in transit:

TLS 1.2 and TLS 1.3

Stored data:

AES-256 at rest

Security reporting:

SOC 2 Type II certified

Information security:

ISO 27001 certified

Health information:

HIPAA compliance with BAA

Electronic signatures:

ESIGN and UETA compliant

Technical requirements for signing

Forbearance Form can be prepared and signed through supported versions of Chrome, Firefox, Safari, or Edge on Windows, macOS, iOS, or Android. signNow protects data in transit with TLS 1.2 and TLS 1.3.

Browsers Chrome, Firefox, Safari, Edge
Operating systems Windows 10, macOS, iOS, Android
Transport security TLS 1.2 and TLS 1.3

Teams using managed devices should confirm browser updates, email access, and organizational restrictions before sending the agreement. Enterprise deployments may also configure API access, SSO provisioning, and certificate or long-term validation settings according to internal controls and the applicable recordkeeping policy.

Connect the signed agreement to business systems

Route completed Forbearance Forms into the systems that hold account, customer, contract, and document records, including CRM, ERP, cloud storage, and project platforms.

Avoidable privacy and disclosure pitfalls

Leaving the relief period or revised payment date blank can make the parties’ temporary agreement difficult to administer or enforce.
Sending the Forbearance Form before confirming account numbers, balances, and conditions can attach signatures to inaccurate commercial terms.
Failing to preserve the completed PDF and audit trail can weaken evidence that each party reviewed and accepted the agreement.
Using a shared link without an approved distribution process can expose financial information to an unintended recipient.

Features	signNow	DocuSign	Adobe Sign	PandaDoc
Starting annual price	$8/user/month	Not verified	Not verified	Not verified
Free trial	7 days	Not verified	Not verified	Not verified
Audit trail	Included Business	Not verified	Not verified	Not verified
Bulk send	Business Premium	Not verified	Not verified	Not verified
HIPAA compliance	Compliant with BAA	Not verified	Not verified	Not verified
Signature invite cap	100/user/year	Not verified	Not verified	Not verified

Forbearance Form troubleshooting

Resolve field, signer, compliance, plan, and recordkeeping questions before the agreement is finalized.

Upload the final agreement as a PDF, then use signNow’s field-detection workflow to identify existing fields. Review every detected field manually because payment dates, account numbers, and conditions must match the negotiated agreement before sending.

The signNow Business plan includes legally binding eSignatures, templates, and audit trails at $8 per user per month when billed annually. Business Premium adds bulk send at $15 per user per month annually; confirm the plan fits your sending volume.

Use signNow’s signer authentication options, including SMS-based verification where configured, when the agreement contains sensitive account or financial information. Authentication strengthens attribution, but the parties must still demonstrate intent and retain the record.

ESIGN and UETA generally recognize electronic signatures for business transactions when intent, consent, attribution, and record reproducibility are established. Consumer-facing transactions also require the disclosures and access requirements in 15 U.S.C. §7001(c).

The Business Premium plan includes bulk send, while the Business plan does not include that feature in the supplied plan details. For one negotiated agreement, assign the specific signers manually and verify routing before sending.

Export the completed PDF and audit trail from signNow and associate both with the borrower, creditor, vendor, or contract record. Retention is governed by the transaction and applicable law; signNow does not determine the required period.

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