Real Estate Office Policy Manual Template 2018-2026

ADRE MODEL BROKER S POLICY AND PROCEDURE MANUAL For Arizona Real Estate Cemetery and Membership Camping Salespersons and Brokers Developed by the Broker Office Policies Model Manual Committee Holly Eslinger Tom Fannin C. Including listing contracts within 3 days of receiving signatures. Additional requirements or documents that must be turned in prior to a Sales Associate being paid a commission. The Company s Privacy Policy/Data Security Policy should be restated or a reference made to the Privacy Policy/Data Security section of the manual. How to handle the leasing information personal financial information and the protection of that information. What documents are required for the broker file What disclosures should be made to the tenant Which forms the Sales Associates should use A clear policy regarding trust accounts. Dale Hillard Michelle Lind and Jan Steward May 2011 ADRE Model Broker s Policy and Procedure Manual Page Numbers TABLE OF CONTENTS 2-6 INTRODUCTION Notice of Disclaimer DEFINITIONS ADRE REQUIREMENTS Office Policy Manual COMPANY POLICIES Advertising Agency Relationships Annual 1099 Report Anti-Trust Compliance Assistants and Teams Association Membership Broker Signature Requirements Authorized Signatures Business Relationships/Vendor Referral Policy RESPA Commissions Collection of Commissions Payment of Commissions Deferred Commissions Page 2 Compensation Schedule Out of State/Out of Area Co-Brokerage Referral and Finder s Fees Customer Care Duties to Clients and Non-Clients Representing Clients Client Contact Appointments Fiduciary Duties to the Client Obligation to the Non-Client Duty to Deal Fairly Disclosure Policy and Documents Affidavit of Disclosure Agency Forms Airport Disclosure Buyer Advisory City Ordinance Compliance Dangerous Drug Lab Disclosure Fissure Maps Lead Based Paint Pool Barriers Seller s Property Disclosure Statement Superfund WQARF Employee Additional Considerations for Unlicensed Office Staff Page 3 Equal Opportunity Employer Fair Housing Harassment Independent Contractor vs. Employees Agreement Insurance Automobile Errors Omissions Health and Life General Liability Internet/Websites/Social Media/Blogs License Renewal Licensee Activity Address Changes Alcohol/Illegal Drug Use Areas of Expertise Authorized and Unauthorized Real Estate Activities Company Meetings Credit Reports Dispute between Sales Associates Dress Code Earnest Money Electronic/Digital Signatures Hiring Illness or Injury Page 4 Leases Multiple Listing Service MLS Open Houses Partnership Agreements between Sales Associates Personal Safety Pre-Possession and Post-Possession Property Management Request for Information or Documents by Subpoena or Government Officials Sales Associate Expenses Short Sales Signs Smoking Submission of Documents Termination Policy Use of Transaction Management System Unlicensed Assistants Vacations/Out of Town Voluntary Office Romances Offers Presenting Offers Multiple Offers Rejected Offers Privacy Policy/Data Security Page 5 Sales Financing Alternatives Wrap-around Carry-back or Subordinate Financing Special Programs Social Media Transaction Paperwork and Management Listings Sales Cancellations Maintenance of Transaction Files Transaction Logs Trust Accounts Weapons Law Page 6 The ADRE Model Broker s Policy and Procedure Manual Manual has been created to provide an example of the written policies procedures and systems that a Real Estate Broker is required to establish and enforce pursuant to A.