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Loss Runs Request Form

Use a Loss Runs Request Form 0 template to make your document workflow more streamlined.

What the Loss Runs Request Form does

A Loss Runs Request Form asks an insurer, broker, or claims administrator to release an insured’s prior loss history for underwriting, renewal, or policy review. The requester identifies the insured, policy numbers, coverage period, requested lines, and authorized recipient. In signNow, upload the form, review auto-detected fillable fields, assign authorization and signature fields, and send it to the responsible parties. The signed request can be downloaded with an audit trail showing signing activity. Carrier response timing and record retention depend on the recipient’s process and applicable state requirements.

Who uses this loss runs request

Insurance agents

Insurance agents and brokers use the Loss Runs Request Form to request prior claim history from carriers during new-business underwriting, renewal review, and coverage assessment. They identify the insured, policy period, requested lines, and authorized recipient before routing the form for signature and delivery.

Policyholders and risk teams

Commercial policyholders and risk managers use the form to authorize release of loss history to a broker, underwriter, or prospective carrier. The completed request helps connect the correct insured and policy records to a documented authorization.

Business types using loss runs requests

Loss Runs Request Form supports insurance workflows where prior claim history must be requested, authorized, and connected to a specific insured or policy period.

  • Independent insurance agents use the form to obtain prior loss history before presenting a commercial account to prospective carriers, keeping the insured’s authorization and policy details together.
  • Regional brokerage teams use shared signNow templates to request loss runs across renewals, assign delegated senders, and preserve completed forms for underwriting files.
  • Enterprise risk departments use controlled requests when changing carriers, coordinating multiple subsidiaries, or documenting authorization for historical claims information.

These tasks are executed by both individual contributors and centralized administrators depending on organizational policy and required controls.

How a loss runs request works

The signNow workflow turns the Loss Runs Request Form into a controlled request: prepare the fields, identify authorized parties, collect signatures, and preserve evidence.

  • Upload document: Upload the Loss Runs Request Form.
  • Detect fields: Auto-detect and review fillable fields.
  • Route request: Send authorization fields to assigned parties.
  • Preserve record: Store signatures and audit evidence.

Complete a loss runs request in signNow

Use signNow to prepare the Loss Runs Request Form, route authorization and signature fields, and preserve the completed request with its audit trail.

  • Upload form:

    Upload the blank request.
  • Check fields:

    Review detected fields and labels.
  • Assign roles:

    Assign requester and carrier roles.
  • Send request:

    Send the completed request for signature.
  • Store records:

    Download the signed form and audit trail.
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Recommended loss runs workflow setup

Configure the request around authorization, controlled disclosure, signer attribution, and an exportable record of the completed Loss Runs Request Form.

SettingRecommendation
Authentication methodEmail link with SMS verification
Signature typeElectronic signature with signer intent
Audit trailCapture timestamps, IP, and actions
Document retentionFollow the applicable state insurance rule
EncryptionTLS 1.2/1.3 and AES-256

What the signNow audit trail records

For a Loss Runs Request Form, the audit trail connects signer activity and document history to the authorization record without replacing the carrier’s own claims files.

01

Authenticate signer:

Records signer identity and authentication event.
02

Capture timestamp:

Captures exact signing date and time.
03

Hash document:

Associates document activity with its record.
04

Seal evidence:

Preserves changes through completion history.
05

Track activity:

Logs views, sends, and completed actions.
06

Retrieve records:

Exports the signed form and audit trail.

Processing stages for loss runs

Processing depends on accurate policy details, signer availability, carrier procedures, and the retention rules governing the resulting insurance records.

01

Prepare the request

Prepare the insured name, policy numbers, coverage dates, requested lines, and authorization before sending.
02

Send to carrier

Deliver the signed request to the carrier or claims contact identified for the policy.
03

Await carrier response

Carrier response timing depends on its claims-record process and applicable state requirements.
04

Archive completed records

Download the carrier response and signed request, then preserve both with the audit trail.

Security controls for loss runs

Transport encryption:

TLS 1.2 and 1.3 encrypt transmission

Stored encryption:

AES-256 protects stored documents

Security certification:

SOC 2 Type II certification available

Control framework:

ISO 27001 certification supports controls

Health data:

HIPAA compliance requires a BAA

Signature compliance:

ESIGN and UETA compliant signatures

Privacy and disclosure pitfalls

  • Loss runs may contain claim details and personal information that should not be exposed through unrestricted email forwarding.
  • A requester can omit policy numbers, insured names, or date ranges, forcing the carrier to clarify before releasing records.
  • Missing authorization language can prevent an insurer from confirming that the requester may receive another party’s loss history.
  • Shared inboxes and broad folder permissions can expose completed loss runs to employees without an underwriting or claims need.

Best practices for loss runs requests

Accurate policy identifiers, controlled disclosure, and complete signing records make Loss Runs Request Form easier for carriers to process and review.

Confirm insured and policy details

Use the insured’s legal name, policy numbers, requested coverage dates, and carrier contact details exactly as they appear in available records. Add a clear authorization statement when requesting another party’s loss history, and confirm the recipient before sending the completed form.

Make required fields explicit

Upload the Loss Runs Request Form to signNow, review detected fields, and assign each field to the correct requester or authorized representative. Require completion of policy identifiers, date ranges, authorization language, and contact information before sending the request.

Limit disclosure during delivery

Send the completed request only to the carrier or authorized claims contact identified for the policy. Use signer authentication appropriate to the information disclosed, and avoid placing claim details in email subject lines or unsecured message text.

Archive the request securely

Export the signed form and signNow audit trail together, then store them in a restricted insurance records location. Apply the retention period required for the applicable insurance, privacy, contractual, or state recordkeeping rule.

Platform requirements for loss runs

The Loss Runs Request Form can be prepared in supported desktop browsers, including Chrome, Firefox, Safari, and Edge, or through signNow mobile apps on iOS and Android. Use an internet connection for invitation delivery and record synchronization.

  • Browsers Chrome, Firefox, Safari, and Edge
  • Desktop Windows and macOS desktop access
  • Mobile iOS and Android signNow apps

Teams handling insurance records should use managed Windows, macOS, iOS, or Android devices and restrict downloaded loss runs to approved storage. Enterprise deployments can evaluate API access, SSO provisioning, and authentication settings against their internal insurance-record and privacy controls.

Connect loss runs workflows to business systems

Connect loss runs requests with CRM, cloud storage, ERP, and project systems to route documents, preserve records, and reduce duplicate data entry.

Salesforce
Procore
Zapier
Microsoft Teams
Hub spot
Box
Microsoft

Loss Runs Request Form troubleshooting

Resolve field, routing, authentication, and compliance questions before sending a Loss Runs Request Form to an insurer or authorized recipient.

On signNow’s Business plan, upload the Loss Runs Request Form and review auto-detected fields before sending. If a field is missing, add it manually and assign it to the requester, insured, or authorized recipient before routing.

The Business Premium plan includes bulk send, which is useful when the same Loss Runs Request Form is sent for multiple insureds. For one request, use a standard send flow and verify every policy identifier before delivery.

signNow states that HIPAA compliance requires a business associate agreement. If the request contains protected health information, confirm the BAA and configure access controls before sending; HIPAA’s six-year rule applies to covered-entity documentation under 45 CFR 164.530(j).

An electronic signature can support attribution when the signer demonstrates intent, consents to electronic records, and the record remains reproducible. ESIGN and UETA provide the legal framework, but carrier authorization requirements and state insurance rules still apply.

If a recipient cannot open the signing invitation, verify the email address, resend the invitation, or use a controlled signing link. Keep the completed Loss Runs Request Form and audit trail together after signing.

The Business plan includes audit trails and legally binding eSignatures. Enterprise adds advanced signer authentication, while the Site License can add SSO, full API access, and HIPAA or 21 CFR Part 11 options.

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