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Contact Regional Casualty Assistance Calls CAC Office Prior to Departure for Specific Form

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Emergency Data DD Form 93 or NAVPERS 1070/602 and Servicemembers Group Life Insurance SGLI election form SGLV 8286. High media interest. Otherwise directed by PERS-00C or regional commander. Media Attention If contacted by the media have them contact your Public Affairs Officer PAO. If your command does not have a PAO have them contact your immediate superior in charge ISIC PAO. In-Person Contact with NOK Identify and make contact in person with the NOK immediately. Notifying Other Active-Duty...

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Understanding the Casualty Assistance Calls Officer Role

The casualty assistance calls officer (CACO) plays a vital role in providing support to families of service members who have been injured or killed. This officer is responsible for delivering sensitive information and ensuring that families receive the necessary assistance during difficult times. The CACO serves as a liaison between the military and the family, helping to navigate the complexities of benefits, entitlements, and available resources. This role requires a deep understanding of military protocols and compassion to effectively support grieving families.

Steps to Utilize the CACO Services

To effectively use the services of a casualty assistance calls officer, families should follow these steps:

  • Contact the appropriate military installation to request a CACO.
  • Provide necessary details about the service member, including their full name, rank, and unit.
  • Be prepared to discuss the specific needs and concerns of the family.
  • Work closely with the CACO to ensure all questions are answered and assistance is provided.

Legal Considerations for CACO Communications

Communications with the casualty assistance calls officer are subject to specific legal considerations. It is essential for the CACO to maintain confidentiality and handle sensitive information with care. The Family Educational Rights and Privacy Act (FERPA) and other privacy regulations protect the information shared during these interactions. Understanding these legal frameworks ensures that families can trust the CACO to manage their information responsibly.

Key Elements of the CACO Process

The CACO process involves several key elements that ensure families receive comprehensive support:

  • Notification of the family regarding the service member's status.
  • Assistance with benefits and entitlements, including financial support and counseling services.
  • Coordination with other military and community resources to provide holistic support.
  • Follow-up communication to ensure ongoing support and address any emerging needs.

Eligibility Criteria for CACO Services

Eligibility for casualty assistance calls officer services typically includes families of service members who have been injured or killed while on active duty. This includes:

  • Immediate family members, such as spouses, children, and parents.
  • Extended family members may also be eligible depending on the circumstances.

It is important for families to reach out to their local military installation to confirm eligibility and access services.

Examples of Support Provided by CACO

Casualty assistance calls officers provide various forms of support, including:

  • Guidance on filing for survivor benefits and insurance claims.
  • Information on grief counseling and mental health resources.
  • Assistance with funeral arrangements and memorial services.

These examples illustrate the comprehensive support that CACOs offer to families during challenging times.

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Related links to Contact Regional Casualty Assistance Calls CAC Office Prior To Departure For Specific
CAO Guide July05 v2.indd

Jul 5, 2025 — “Your CAC is well equipped to help. For emergency and time-sensitive assistance, call. CMAOC's toll-free number.” Types of Casualty Assistance ...Read more

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Aug 2, 2018 — The Casualty Assistance Calls Program (CACP) requires that a uniformed Navy representative be designated to assist the PNOK and SNOK of service ...Read more

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